Surprised no one noticed this – TripAdvisor now does Enhanced Listings. The price is up there, but not bad considering TripAdvisor claims 25,000,000 visitors a month.
I’ve changed my tune before – particularly that reviews are overrated and recommendations are the future.
But even more importantly – I’m realizing that the problem is that we are focusing too much on local ’search’ and too little on ‘local’ itself.
A while ago I was at the GeoDomain Expo 2009 in San Diego. It was pretty amazing how far geodomain owners (in this case – explicitly CITY.com – eg NewOrleans.com or SanDiego.com) had come from when I first met many of them (two years ago). Many of them had morphed from simple travel destinations into complex businesses that covered news, events, and a lot more.
What was most telling is that many of these websites were gaining immense growth while focusing on local – but completely skipping ’search’ One of my favorite examples was of a city of ~150,000. The #1 website in that city had an awful awful domain name. Local search was non-existent. The site had its own news staff, classifieds, forum, and so forth. It was doing roughly 30,000,000 pageviews a month – for a city of 150,000! And most telling – it was making millions and millions of dollars a year.
In itself that doesn’t seem like a seismic shift – but my thought process is starting to evolve to ‘everyone associates search to Google and a handful of other brands’ – and what may be the correct way on monetizing and profiting from local is to focus on the specifics of each location.
With that I’ve focused more on programmatically figuring out how to collect and make sense of different ‘local oriented’ streams of data and putting them together. I’ll post about that next.
So in my previous post I talked about one of my favorite companies – LDC.
Next up is Yipit. But this isn’t just about how awesome Yipit is. No no – today they launched profile pages, and in the process, further convoluted their home page. So this post is about how I would look over their site, and improve their UI and SEO.
To me, SEO is about giving the user what they want. In the case of a local search site, that relates to what they want (fishnet stockings, lava lamps, Company X, etc) and where they want it (New York City, Greenwich Village [neighborhood], 10015 [zip code], or some other informal space). It is also very possible that the user has a general idea of what they want but do not know how to exactly define it.
So – off the bat, the home page for Yipit is rather confusing. We have 1 2 3, where #1 is a non-standardized (in general UI terms) breakdown, #2 is slightly more confusing (it is pre-filled as NY – which doesn’t match either of their three criteria), and #3 is … something that should not need to be defined. Under it we have a list of Top Furniture and Top Discount Furniture stores, with a crap-ton of ‘popular searches’ that somehow relate to each business (but how?) On the right is a quick description of Yipit that seems stuffed with keywords, then twitter updates, then more popular searches, and then popular business searches.
What in God’s name of stuffing is this?
On a slight tangent – the English language can be hard. What may be X to me may be Y to you. Taxonomy is not an easy business. But the complexity in taxonomy is far simpler for Yipit – by focusing on furniture (more later), the verse of words people could be possibly looking for is greatly narrowed. Instead of a drop down – just have a box saying ‘What kind of Furniture?’ Best of all – this lets them generate a list of keywords based on what users are searching for. Eventually they may learn that 75% of people use ‘fold-out bed’ while 20% use ’sofa bed’ and 5% use ‘bed that opens up’. Sure they may miss it the first few times someone searches for it (as it would not be in their taxonomy) – but over time they would have this incredibly rich database of words people search for relating to their own internal category. Back to the topic – replace ‘Near’ with ‘Around (optional)’ and have it pre-filled with New York City. Then a simple search submit. All of them next to each other, no #s, and maybe a few examples under the two input boxes. Forcing their categorization on me was an unsatisfying UI experience.
On a related note – the ‘definitions’ link looks like it is clickable – but it sure ain’t. Confused me there.
So – now we have greatly cleaned up the main search part – no forcing a user to figure out what you think they want – let them define it, and no need for the ‘duh’ 1 2 3 #s.
Next up – we have a bunch of ‘Top Furniture Stores’ under it. First off – all the profile page links go to the generic /furniture__ny/ page – I assume that is a bug. Second of all – why do we have 900 keywords stuffed in there? Having ‘new york’ stuffed in every single result leaves me with a bad taste. You have tags for each business. You should be using those.
But never mind the tags even. You guys have two objectives here – get people to use the Yipit code, or get people to find Yipit when searching for a popular key phrase / store. At the same time, Yipit’s authority in the eyes of search engines is still weak – it is new, and does not have a few links. So – instead of 12 businesses across two categories, list 4. Two are your advertisers, and two are either the two most popular furniture stores in NYC, or two advertisers. Ideally this would let you track how effective the home page is in getting people to use the coupon, and thus the value it generates. Furthermore, just list the tags you ahve for each business. No need to put in all these extra popular searches.
Now to the right side. The first paragraph is nice, the second paragraph throws me off with all that red text for links. Is it really needed? You already have popular searches – leave it at that. As for the twitter updates – honestly how many people care about that? You have a blog link in the footer – leave it at that. Leave those popular searches and popular business searches (though really rename it to ‘Popular Businesses’) – so your right is now a quick blurb on how Yipit does furniture (but should be slightly more fleshed out), and two quick lists on Popular Searches and Popular Businesses.
And bring the nice little footer image to the top please
So – now we have a home page much nicer and cleaner.
Next up – the directory pages in the footer. They are employing a Neighborhood directory, a Zip Code directory, and a Business Directory by alphabet. The Neighborhood directory expands into a bunch of pages for every category for every neighborhood, the zip directory the same, and the business directory just straight links.
Down the road this may work. But as I said before, personally I think that is stretching it too thin. Trying to run before you can walk. If I could run things, I would nuke the zip code directory, nuke the business listings, and only use Neighborhoods. The neighborhood-specific page would then have a list of just the businesses found in that directory. They have 337 in total – no worry of having too many in one neighborhood
The profile page I cannot complain about much. I would get rid of that Search Yipit drill down they have, and replace it back with the simple What/Where search box (with the Where pre-filled with that neighborhood). And instead of Other Searches of Interest, I would simply list the 5 closest Furnituer stores. Too many keywords (at this time) seem to be spreading yourself thin.
So we finally end up with the super confusing (to me) /d/xxxxx pages. Before I get started on it specifically, I noticed some links where /d/xxxxx_ny and some were /d/xxxxxxx_NY. That is duplicate content in the eyes of some search engines.
Now – the idea is smart. Search pages or tag pages – both are the same to Yipit. But that UI is just ‘what the fuck’ to me. At 1024 res that map on teh right is so squished. And way way too much information.
For example, I am looking at Murphy Beds. I fail to see why I care what the popular searches are on that page. I want to know name, info, and yes knowing their amount is nice. But popular searches are out. They could easily wipe out that entire blue box, giving the map a lot more space. Plus – you have a map – no need to put in the intersection. I think it should be just Name, Price (clickable with a tooltip to say exactly what $$$ means), address, phone, # of pieces, and a ‘more details’ link to their profile page! (profile pages are found nowhere on the search results page).
And as I said before – please just use a free-for-all input box for what.
I know I am not the only one confused by this page – the breadcrumbs lead to nowhere.
I would also slightly tweak the
Well – I could go on more, but I am hungry for some ice cream, but this should be enough of a start. My main focus is on cleaning up the site for information not needed (or applicable at that time), and also cutting down on the # of pages they are generating. Google says they have 17k pages indexed, but whiel normally they let you see upto 1000, it tops out at 422 and deems the rest similar. And that is including the 100+ pages the blog has created.
Maybe it is some kind of implicit trust in humans, but I am amazed by how easy it is to order food online.
Pizza, ice cream, wine, organic fruit and vegetables, and everything in between – it is amazingly easy to order this stuff online. Literally in the span of 30 seconds I can order myself half a kilogram of ice cream with four different flavors between them. No user registration, no drawn our process, no damn annoyances.
How come such services never exist in the US? I understand the cost of delivery is higher, but heck when ordering pizza you get dinged a buck or two directly and then a few more in tips – is pizza the only food that works delivery-wise in the US?
It surprises me for a country ‘behind’ that online ordering with delivery is a common occurrence, not some kind of unique feature.
I started dabbling in websites way back in 1997, but the first one to make me over four figures was a topsites. And at 18, that catches your attention.
Anyhoo – one of my topsites (which I sold for a quarter million … to help jumpstart iBegin) was doing roughly 100,000 unique visitors when I sold it. As I’ve bemoaned about it before, but those damn copycats are everywhere. And I was looking at the biggest one of my copycats … the site got 5.8 million unique visitors last month! To re-phrase – if June was a 31 day month, that is six million unique visitors in a day. And correct me if I am wrong, Yelp doesn’t even get that.
Sites like Blogtoplist and BlogTopArea (both knockoffs of our BlogTopsites.com) get roughly 2 million and 1.5 million unique visitors a month.
And people want in. I mentioned CSS Topsites before. It was pretty quick-shooting – I created it, contacted a few CSS site owners I had a personal relationship (including the giant CSSVault.com), and suddenly you have all these sites coming in. The links flew in, the homepage and an inner directory ended up with PR7, and … I just sold the site for $15,000 a week ago.
8 years ago people told me that topsites were for warez and porn. Today people still tell me topsites are for warez and porn. In reality they are an amazing viral machine that generates an absolute ton of traffic.
I will say – running a topsites is not fun. Spammers galore, it is a headache to keep that ship straight.
So I’m at the tail end of LeadsCon, getting ready to go home.
To me, the best two sessions were ‘Keynote Address: Lessons From the Leaders’ and ‘Uncovering Local Lead Generation’
The first was an interesting story – how things were done, how much FreeCreditReport.com cost (hand regged!), and so forth. Personal stories of success and development are always good.
The second was interesting in the sense of mechanics – the background work required to make local lead generation work. What is expect from businesses, and what is expected from consumers, and match the two.
The rest in the middle, while executed well (I much prefer talk sessions than podium preaching), was boiled down to two core issues:
It was, in my opinion, far too retrospective, when it should have been more forward-thinking. What I got (and remember, this is my perspective), was that the only new thing was lead scoring.
My intent in coming was of course locally-oriented – local lead gen, while a tougher nut to crack than the traditional ‘financial’ categories (mortgage, debt, loans, financing), is also potentially far more lucrative (higher margins, repeat customers, word of mouth effectiveness). Yet every single established company I talked to had the same boiler plate answer – we think it’s great, it’s on our list of things to do, but not in the year 2008.
It reminded me a lot of the domainer industry. All those PPC companies are basically the same (their ads come via Google or Yahoo), and they all sell the same services. Instead of trying to evolve the market in new ways, it seems like everyone is content sitting on their laurels fighting each other for the same leads, instead of trying to work on new areas where there is no competition.
Yes there were most definitely some individuals who want to try new things, who are looking at new types of leads. But the local space requires scale and operations – a one man operation won’t make much of a dent in local lead gen.
At the end of the day, this just elucidates the level of disconnect happening between some of the major industries I travel. Local companies should be interested in domains (readymade traffic – just look at Marchex), and should be interested in getting the most money out of a consumer (lead gen!). Yet I saw almost zero local-oriented companies. Domainers should love local (‘unlocking’ the potential of their domains) and lead gen (leaving the Google/Yahoo duopoly) … but again, few domainers. Lead gen should love domainers (source of traffic) and local (higher margins, new areas) – but again, little interaction.
I almost feel like a trailblazer trying to connect the three – anyone else actively participating in these three areas?
Just some anecdotal evidence.
We released a site some three years ago. It sat on our oldest server for the first 18 months, and it didn’t do so well in the search engines. Did around 8000 pageviews a day, with revenue at a partly $25-35 a day. Nothing impressive.
Then when we finally got our new server configuration up a while ago, we moved it. Instantly traffic went up a little bit – the site was faster, the search was faster, etc etc. Google also went crazy, crawling a *lot* heavier, and also sending more traffic.
Yesterday the site did 22,000+ pageviews, and over $170 in revenue (admittedly a little bit high, usually with that many pageviews it does roughly $125 on average).
Just as interesting is that (now) three of the top five (and the top two) are searches for the brand itself. That was not the case when it was on the older server.
Its taken me roughly four months to get here, but three days ago my notebook finally arrived.
I looked for a long time for a notebook with the following:
1. SSD
2. 13.3″ max screen / < 4 lb (basically not too bulky).
3. Docking station
4. A powerful enough gfx card that wouldn't choke on powering dual 20"+ (1600 res) monitors.
Lots of notebooks came close, but unfortunately none sealed the deal. Turns out to make the notebook under 4 pounds requires removing the circuitry that allows you to dock - oh dear. And USB docks are horrible – never get them.
So now its all nicely tied in. I can undock my notebook, and all my work is with me. I come home, pop it in, close the screen, and I have a 21″ + 22″ widescreen, with my speakers, printer, mouse, keyboard, keyboard (yes I have two connected, don’t ask why heh) all connected and ready for use. Pop the phone into the cradle and voila contacts notes all synched (I do have bluetooth I just haven’t tried using it yet). I’m not even using a wired connection into the dock – Wireless N powers me here – so bringing it with me into the living room is absolutely cake.
Oh and if you travel, definitely get the ’slim-adapter’ (if they over it). So much less bulky and (with Dell at least) a lot more connection options (airplane, car, etc).
I’m also trying to get used to Office 2007, odd little creature it is.
I always found Brand Power ads to be super-cheesy, but always intriguing. I pride myself on ‘turning off’ of ads, but I actually respond to those ads.
Turns out I’m not the only one.
Just like sites like Craigslist and 37signals do well due to their emphasis on simplicity (while others go ga-ga over complexity), looks like the simplicity concept works well in TV advertising too.
Has anyone noticed that more than half of the ads seem to ‘hide’ the product until the last 2 seconds? What is up with that?
We would have failed. Miserably.
As I emailed our in-house designer (the amazingly talented Elena of Design Disease) the fifth design for iBegin Source (since incarnation), it hit how much we had evolved since our launch. I had the original idea for iBegin in October 2005 (while showering of course). The entire idea behind iBegin Source hit me in October 2006. And the plans for harnessing that data for something bigger hit me in October 2007 (odd recurring theme eh!)
I was talking to my lead programmer, and he was very angry at the old startup he had worked at. They had burned through something like $6 million, and had recently launched something he had worked on. Except they had botched it. Badly. And he was railing how if they had spent the proper time it would have come out right.
I just shook my head and smiled.
When we had originally launched iBegin, I think about a dozen VCs came to us in the first 3 months or so. They all liked the idea of local social search, and wanted to expand on it. Quickly. Yelp was gaining steam, and with Judy’s Book and InsiderPages all growing too, they were convinced that untold amounts of money was to be made.
Thankfully, I had a philosophy, and I stuck with it.
And it became clear relatively quickly that the sales channel and the review channel did not mesh very well. A vice-versa catch-22 – if a business had good reviews, why bother advertising? If a business had bad reviews, why bother advertising?
By not funding and deciding to take my time, I was able to re-assess without having fire being breathed down my neck. Heck I even went on a one week vacation to clear my head.
And so iBegin Source came out. But we knew it wouldn’t make a big profit for a long time. We knew that it would take time to lay the groundwork to establish with potential customers. With potential partners. Not months, but years. And we had the luxury of not needing to meet annual forecasts as dictated by someone else. No need to bring immediate profit.
And boy am I thankful. Yes we have had our share of headaches. And yes sometimes its been nice to think “this would be so much easier with a couple million behind us.” But the reality is at the end of the day, the millions would not have made a difference. We would have been well on our way towards oblivion like the other review-based sites.
And we have much more up our sleeves. Our little ‘innovation’ house should be launching in the next 48 hours – nothing ground breaking, but interesting enough to maybe spark a few brain cells. And our long term plan is executing beautifully – even slightly faster than I had anticipated.
I love it when people cover companies that organically grew into something very notable. I hope to join those ranks in the next three years.